![]() However, consider that communicating solely through an electronic medium may not be the best for all circumstances. Avoid broadcasting information, such as a list of those delinquent in paying dues, which would humiliate members.Įmail Email is a quick and inexpensive way to send out information, including newsletters and board meeting minutes. Some HOAs print their newsletters others distribute them electronically. Publishing relevant news about members, the HOA and the community is a good way to cultivate relationships between all parties involved. Newsletters One valuable tool for communicating timely information to HOA members throughout the year is a newsletter. Here are some examples of tools you can use to communicate: Homeowners who feel like their voice is being heard are more likely to feel like a part of the community. Encourage members to join the conversation, whether it’s submitting ideas for a newsletter article, posting in an online forum or attending a board meeting. Whether communicating orally or through written mediums, listening is an integral part of communication. Once you’ve determined your association’s budget for communications, you can choose the best mediums for disseminating information.ĭo communications support a two-way conversation? For other HOAs, it may be adequate, or even expected. Publishing a printed, color newsletter may not be the best way to use association dollars for HOAs with limited budgets. What is the HOA’s budget for communications? a monthly newsletter) so members know when to expect information. For distributing other, less important yet relevant information, determine a schedule (e.g. Keeping members up to date-especially regarding significant decisions and changes that affect them-is the foremost purpose of a communications program. But it’s crucial that all members receive important HOA information in a timely manner. Some HOA members desire to communicate frequently others prefer to be left alone. This ensures they will know where and when to expect important information that impacts them. For example, are the majority of your HOA members comfortable communicating through email or social networking tools, or are printed communications always preferred?ĭo you have community members’ contact information?Īlways keep contact information for all HOA members on file and current, and make sure new members to the association are aware of how information will be communicated. ![]() What are the characteristics of the audience?Ĭonsider the personal characteristics of your members and what may be the most appropriate ways to communicate with them. Whether it’s oral or written communication, the following questions and answers will help you reach HOA members effectively. A proactive communication program- one which uses appropriate communication channels and promotes an environment where everyone is well-informed-is one way to create harmony in the HOA community. Poor communication may lead to the misinterpretation and misunderstanding of information, which could cost your HOA money in the long term if a member decides to file a claim.īut effective communication is more than just publishing a quarterly newsletter or distributing copies of board meeting minutes. Since homeowners have a high personal stake in their investments, it is important to communicate problems, issues and board decisions that impact them in a timely manner. ![]() In a condo or homeowners association (HOA) community, relationship building between the HOA board and members is important.
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